Remote support allows a technician to remotely view your screen and control your keyboard and mouse to fix many computer issues without the need for an on-site visit. The only requirement is a high speed Internet connection. Remote Support works for PC and Mac, and can be used if you’re out of the state, or even out of the country! Unlike phone support, which can be frustrating, Remote Support allows the technician to have control of your computer to remove viruses, install software, and more. It typically takes less than 5 minutes to enable the remote connection, and PDN takes care of the rest! The remote session is secure and encrypted, and uses a code that is only valid for the single session. Because of reduced overhead, such as drive time, this service is offered at a significantly lower price than a regular on-site visit. Many issues can be resolved for $59, and some for as low as $29! If you would like more information, or would like to use the Remote Support service, simply e-mail PDN, or call 612.702.7100. . For a list of all services, click here.